Privacy Policy

Homelink Zimbabwe (“we,” “our,” “us”) is committed to safeguarding your privacy and protecting your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website at homelinkzimbabwe.com, and your rights in relation to your personal information.

1. Our Commitment to Privacy and Data Protection

We are dedicated to respecting and upholding your right to privacy. As you interact with homelinkzimbabwe.com, we ensure that the collection and processing of your personal data are lawful, transparent, and limited to what is necessary. Our data practices are structured to afford maximum protection to your information, and we apply industry best practices to uphold these commitments.

2. Scope of Policy and Data Controller Role

This Privacy Policy governs all personal data we obtain through your use of our website, communication with our representatives, and engagement with our services. Homelink Zimbabwe, operating via homelinkzimbabwe.com, is the data controller responsible for personal data collected, processed, and stored under this policy.

3. Categories of Personal Data We Collect

We process various categories of personal data to provide and improve our services, fulfill our legal duties, and communicate effectively. These categories include:

a. Usage Data – Includes information about how you use our website, such as browser type, Internet Protocol (IP) address, pages viewed, session timestamps, referral URLs, and clickstream data.

b. Account Data – Information you provide during account creation or service enrollment, including your full name, postal and residential address, email address, and phone number.

c. Profile Data – Includes preferences, purchase history, interactions with our platform, and behavior data to enhance user experience and service relevance.

d. Communication Data – Records of inquiries submitted via our contact forms or customer service channels, including emails, messages exchanged, and support history.

e. Technical Data – Includes device identifiers, operating system versions, browser configurations, system logs, and diagnostic data to ensure site compatibility and stability.

f. Transaction Data – Data related to financial transactions made via homelinkzimbabwe.com, such as payment processing details, service delivery records, and billing addresses. Payment card information is processed by secure third-party payment processors and not stored on our servers.

g. Preference Data – Information such as user marketing opt-ins, service notification settings, product interests, and preferred communication methods.

4. Legal Bases for Processing Personal Data

We rely on several lawful bases for processing your personal data, in accordance with Article 6 of the GDPR and relevant CCPA provisions:

– Contractual Necessity: To fulfill contractual obligations related to services you request or purchase from us.
– Legitimate Interest: To operate, improve, and secure our services, prevent fraud and misuse, and communicate relevant updates.
– Consent: When you voluntarily provide data, such as for receiving marketing communications, we rely on consent, which may be withdrawn at any time.
– Legal Obligation: To comply with applicable legal and regulatory requirements.

5. Your Rights Under GDPR and CCPA

As a data subject, you are entitled to exercise the following rights regarding your personal data, subject to limitations under applicable law:

– Right of Access: You may request confirmation as to whether we process your personal data, and to receive a copy of such data.
– Right to Rectification: You may request the correction of any inaccurate or incomplete personal information.
– Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal data where its processing is no longer necessary or based on your withdrawn consent.
– Right to Restriction: You may request temporary suspension of our processing in certain circumstances.
– Right to Portability: Where applicable, you may request to receive your data in a structured, commonly used format and have it transferred to another controller.
– Right to Object: You may object to data processing based on legitimate interests or for direct marketing.
– Right to Non-Discrimination (under CCPA): You have the right not to receive less favorable treatment for exercising your privacy rights under applicable law.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, or destruction. These measures include, but are not limited to:

– Secure socket layer (SSL) encryption protocols
– Role-based access controls and authentication processes
– Secure data backup and recovery solutions
– Regular security audits and penetration testing
– Staff privacy and data security training

7. International Data Transfers

In cases where personal data is transferred outside your jurisdiction, including to processors or partners in countries outside the European Economic Area (EEA) or California, such international transfers are conducted in compliance with data protection legislation. We implement standard contractual clauses and monitor recipient data protection frameworks to ensure equivalent safeguards to those required under GDPR and CCPA.

8. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this Privacy Policy. Retention periods are determined with consideration to our obligations to comply with legal requirements, resolve disputes, and enforce contracts. General retention periods include:

– Usage and Technical Data: up to 12 months
– Account and Profile Data: for the lifetime of the account and up to 6 years after deactivation
– Communication Data: up to 3 years following the last contact
– Transaction Data: retained for 7 years, in accordance with financial and tax regulations
– Preference Data: retained until consent is withdrawn or the data becomes obsolete

9. Cookie Policy

Our website, homelinkzimbabwe.com, uses cookies and similar technologies to optimize site performance, personalization, and analytics. These include:

– Essential Cookies: Required for the proper functioning of the website (e.g., session management, security authentication).
– Functional Cookies: Enable enhanced user features such as remembering preferences and language settings.
– Analytics Cookies: Collect information about website usage to inform improvements and user insights. Data is aggregated and anonymized.
– Performance Cookies: Help us monitor website performance and diagnose issues for continuous improvement.

10. Cookie Management & Compliance

You can manage your cookie preferences through your browser settings or via cookie consent tools presented upon your first visit to homelinkzimbabwe.com. Where required by law, we seek explicit consent prior to placing non-essential cookies on your device. We honor “Do Not Track” signals and ensure compliance with GDPR and CCPA cookie requirements.

11. Children’s Privacy

Homelink Zimbabwe does not knowingly collect or solicit personal data from children under the age of 13. If we become aware that we have collected data from a child without lawful basis or verifiable parental consent, we will promptly delete such information. Parents or guardians who believe their child has submitted personal data may contact us at [email protected] for immediate assistance.

12. Policy Updates

We may update this Privacy Policy from time to time in response to legal, technical, or operational developments. Where appropriate, we will notify you of material changes via our website or direct communication. Continued use of homelinkzimbabwe.com following such updates will signify your acknowledgment and agreement to the updated policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact our Data Protection Officer at:

Email: [email protected]
Website: https://homelinkzimbabwe.com

We are committed to maintaining compliance with data protection laws and to ensuring your personal data is treated with the highest standards of security and confidentiality. Please don’t hesitate to reach out regarding your privacy rights or concerns.