Privacy Policy - Homelinkzimbabwe

1. Introduction

Homelink Zimbabwe (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit or interact with our website, homelinkzimbabwe.com. We adhere to the principles set out in the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws. We prioritize transparency and responsibility in managing data and uphold a privacy-first approach to all our operations.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to your use of homelinkzimbabwe.com and outlines how we process personal data collected through this website. For purposes of applicable data protection legislation, Homelink Zimbabwe acts as the “data controller”, meaning we determine the purposes and means of processing your personal data.

If you have any questions regarding this policy or your personal data, please contact us at [email protected].

3. Categories of Data Processed

We may collect and process various categories of personal data, including:

a. Usage Data
Includes information about how you use our website, such as your IP address, browser type, geographical location, pages viewed, access times, referring URLs, and clickstream data.

b. Account Data
Includes information provided when you register or maintain an account with us—such as name, address, email address, and phone number.

c. Profile Data
Includes demographic information, personal preferences, product interests, transaction history, and behavioral data.

d. Communication Data
Includes messages you send to us including support requests, contact inquiries, and any communication history with homelinkzimbabwe.com.

e. Technical Data
Includes data from your devices such as operating system, device type, unique device identifiers, screen resolution, system configurations, and diagnostic logs.

f. Transaction Data
Includes payment data, billing addresses, delivery information, and purchase history.

g. Preference Data
Includes your stated preferences regarding marketing, product interests, notification settings, and cookie consent choices.

4. Legal Bases for Processing Personal Data

We process your personal data under the following legal bases:

– Consent: Where you have given explicit permission for data processing.
– Contractual Necessity: To fulfill contractual obligations and provide services requested by you (such as processing transactions or delivering services).
– Legal Obligation: Where we are legally required to process your data.
– Legitimate Interests: To improve our services, secure the website, and conduct business operations in ways that do not override your rights and freedoms.

5. Your Rights

Subject to applicable law, you have the following rights with respect to your personal data:

– Access: Request access to your personal data.
– Rectification: Request correction of inaccurate or incomplete data.
– Erasure: Request deletion of your personal data (“right to be forgotten”).
– Restriction: Request limitations on the processing of your personal data.
– Portability: Request transmission of your data to another controller in a structured, commonly-used format.
– Objection: Object to certain types of processing, including direct marketing.
– Consent Withdrawal: Withdraw your consent at any time, where processing is based on consent.

To exercise any of the above rights, contact us at [email protected]. We may request verification of your identity before fulfilling your request.

6. Security Measures

We implement robust security measures designed to protect your personal data. These include:

– Data encryption during transmission and at rest.
– User authentication and access controls to data repositories.
– Regular backups and secure hosting environments.
– Ongoing employee training on data privacy and security practices.

Despite our efforts, no system is entirely secure, and we cannot guarantee absolute data security. However, we will take all reasonable precautions to protect your data in accordance with legal requirements.

7. International Transfers

Your data may be transferred to, and stored and processed in, countries outside of your jurisdiction, including locations with varying levels of data protection. Such transfers are conducted in accordance with applicable laws and are protected by safeguards, including the use of Standard Contractual Clauses or equivalent frameworks ensured to comply with GDPR and other regional requirements.

8. Data Retention

We retain personal data only as long as is necessary for the purposes for which it was collected, including the duration of your relationship with us and for compliance with applicable legal, tax, or regulatory requirements.

– Account and Profile Data: Retained for the duration of your account and up to five years thereafter for service or legal purposes.
– Transaction Data: Retained for seven years for tax and legal compliance.
– Communication and Preference Data: Retained for three years following last contact, unless earlier deletion is requested.
– Usage, Technical, and Analytics Data: Retained for a period of 12–24 months depending on purpose, such as analytics or security.

9. Cookie Policy

The website homelinkzimbabwe.com uses cookies and similar technologies to enhance user experience and collect behavioral data. The types of cookies we use include:

– Essential Cookies: Required for website functionality (e.g., session management).
– Functional Cookies: Remember user preferences and settings.
– Analytics Cookies: Collect data to help us understand how users interact with the website (e.g., Google Analytics).
– Performance Cookies: Monitor performance metrics to improve site efficiency.

Cookies do not allow us to directly identify a specific user, unless combined with other personal data.

10. Cookie Management and Compliance

You can manage or withdraw your cookie preferences at any time through our website’s cookie banner or via your browser settings. For EU users, our use of cookies complies with GDPR requirements. For California residents, our disclosure and right-to-opt-out procedures align with the CCPA, including honoring “Do Not Track” signals where technically feasible.

11. Children’s Privacy

Homelink Zimbabwe does not knowingly collect or solicit personal data from children under the age of 13. If you believe that a child under 13 has provided us with personal data, please contact us immediately at [email protected], and we will take steps to delete the information promptly.

12. Policy Updates & User Notifications

We may update this Privacy Policy from time to time to reflect changes in legal obligations or practices. When modifications occur, we will make the updated policy available on homelinkzimbabwe.com and, where required, notify users through appropriate channels.

We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Information

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact us at:

Email: [email protected]
Website: https://homelinkzimbabwe.com

We are committed to maintaining compliance with data protection laws and ensuring the highest level of respect for your privacy. Please reach out with any issues or concerns regarding your personal data and we will be pleased to assist you.